Refund / Warranty and Replacement:

We provide 12 months warranty for our products.

And from the day of receiving the system, you must inform us if you'd like to refund or claim for Warranty replacement within 7 days, along with reason of request.

For the replacement, in event of our product needs to be replaced to a new system, we request to return the product to us, at buyer's cost.

And once we receive the system we will commence testing and firmware update for the system if required - It will take up to 1-2 days.

Up on simple update fix / replacement confirmed , will dispatch it back to customer at our cost.

Yet we always do a pre-testing prior to dispatch in first place, to minimize this kind of event.

Condition / Duration & Restock fee	1 - 7 Days	8 - 30 Days	Over 30 Days
Product opened but Not used	Up to 5% of Product price	Up to 15% of Product price	We don't accept return
Product not opened and Not used	Full product price refund	Up to 10% of Product Price	We don't accept return
Product that has been installed* (Product warranty still applies)	Up to 30% of Product Price	We don't accept return	We don't accept return

Also, the Refund will be strictly based on 'product price', we do not provide refund for shipping / Installation labor etc.